ITIL® is the globally recognised best practice for ITSM (IT service management) with more than 5 million certified practitioners worldwide. This three-day ITIL Foundation course follows the latest iteration of ITIL, and will teach you new ITSM tools as well as giving you a renewed focus on ITSM best practice.
Format: Live Online
Learn from anywhere – choose whether you attend our courses Live Online or in person. Find out more. Our Classroom / Live Online option allows you to study your way, keeping travel and costs down to a minimum. Successful completion of the course and included exam leads to the ITIL® 4 Foundation qualification and 21 CPD/CPE points.
Training course outline
ITIL 4 is the updated globally recognised best practice for effective ITSM in any organisation. ITIL ensures that IT services are aligned to the needs of the business. This version of ITIL offers a variety of new ITSM tools, and aligns ITIL with other popular frameworks, including Agile and DevOps.
The ITIL® 4 Foundation training course delivers:
The key facts on ITIL v4 terminology; ITIL 4 structure and concepts; and Provides essential preparation for the included PeopleCert exam.
Download training course outline
COVID-19: remote delivery options
We would like to reassure our clients that all training courses will go ahead as scheduled during the current COVID-19 situation. As a company that fully embraces flexible and remote working, we have adjusted our delivery methods to allow you to learn from anywhere. Our Classroom / Live Online delivery option enables you to attend either in person or online. Please also refer to our COVID-19 policy.
ITIL® 4 Foundation training course benefits
Accredited by PeopleCert on behalf of AXELOS. 24 hours of expert, instructor-led training.
Free course textbook
Includes official course materials & ITIL® exam and receive a free copy of the official ITIL 4 Foundation textbook.
If you don't pass the ITIL® 4 Foundation exam first time, we will train you again for free*.
Learn from anywhere
Choose whether you attend Live Online or in person at one of our training venues throughout the UK.
See what our previous learners think about this course
would recommend IT Governance's ITIL training course
“I needed ITIL Foundation to apply for my first IT job as a helpdesk support assistant. The course was intense but despite my IT background (virtually none), I am very pleased to report that I passed first time with 76%.”
- Gary Thomas
Who should attend this course?
Those who require a basic understanding of the ITIL framework Those who want to understand how ITIL can be used to enhance IT service management IT professionals or others working within an organisation that has adopted ITIL Anyone who has an interest in IT service management.
Alternatively, those in any of the below job titles:
Systems/ Network engineer Head of IT IT manager IT support Service desk Service delivery manager
Why choose IT Governance for your training needs?
We’re acknowledged leaders – in ITSM, ISO 27001, information security, the General Data Protection Regulation (GDPR) and business continuity management training. Trained by industry experts – our trainers are working consultants with years of practical, hands-on experience. Pass first time or train again for free – we have trained more than 17,000 people and we’re confident you’ll pass with us first time. If you don’t, we’ll train you again for free.* Learn from anywhere – as a company that fully embraces flexible and remote working, we have adjusted our delivery methods to allow you to learn from anywhere. Our Classroom / Live Online delivery option enables you to attend either in person or online. Access your training anywhere – all our course materials are provided as a digital copy, allowing you to access them anywhere and at any time. Documents will be made available 20 days before your course. Business solutions to suit you – whether you’re a multinational wanting us to manage all your training needs or a small business wishing to boost your workforce skills, we offer a range of training solutions.
* Terms and conditions apply
What does this course cover?
The guiding principles of ITIL 4 The four dimensions of Service Management The purpose and components of the ITIL service value system The activities of the service value chain, and how they interconnect The purpose and key terms of 15 ITIL practices
Get to grips with key concepts from Lean, Agile, DevOps, and understand why these are important to deliver business value. Understand basic concepts, terminologies, key principles, and process models of IT Service Management that are included in ITIL 4 Foundation. Interpret the scope and objectives of service design, service strategy, service transition, continual service improvement, and service operations. Enhance the efficiency and effectiveness of ITIL tools and techniques within the organisation, to enhance user experience. Apply lean principles and automate standard jobs to optimise the efficiency of ITSM processes.
Module 1 - Introduction to ITIL Module 2 - Key concepts of service management Module 3 - The four dimensions of service management Module 4 - The ITIL service value system
Module 4 - The ITIL service value system Module 5 - ITIL management practices
Module 5 - ITIL management practices Online Examination
What’s included in this course?
A professional training venue with lunch and refreshments; Full course materials (digital copy provided as a PDF file); A free copy of the ITIL Foundation, ITIL 4 Edition textbook; The ITIL® 4 Foundation exam; and A certificate of attendance.
What equipment do I need?
You will need a laptop for the duration of your course and exam.
Course duration and times
Day 1: 09:00am – 5:00pm
Day 2: 09:00am – 5:00pm
Day 3: 09:00am – 5:00pm
Learn from anywhere with our instructor-led Live Online courses, or Classroom / Live Online delivery options. Learn more. Alternatively you can study in a classroom at one of our venues in London or Ely (Cambridgeshire).
Are there any prerequisites for this course?
There are no prerequisites for sitting this course.
Is there any recommended reading?
We recommended purchasing one or more of the following:
ITIL Key Element Guide Suite - 2011 Edition ITIL Lifecycle Essentials
Exams and qualifications
ITIL® 4 Foundation exam
Attendees take the ITIL® 4 Foundation exam accredited by PeopleCert on behalf of AXELOS. There is no extra charge for this exam.
Delivery method: Online Duration: 60 minutes Questions: 40 Format: Multiple choice Pass mark: 65%
This course is equivalent to:
What qualifications will I receive?
ITIL® 4 Foundation
How will I receive my exam results and certificates?
Provisional exam results will be available immediately after completing the exam. Confirmed exam results will be issued within ten working days from the date of the exam. Certificates for those who have achieved a passing grade will be issued within ten working days from the date of the exam. Results notifications and certificates are sent directly to candidates by the relevant exam board in electronic format; please note that hard-copy exam certificates are not issued.
Do I need proof of identity to take the exam?
Delegates must provide a form of photographic ID as the invigilator may request to check it prior to the exam.
Can exams be retaken?
Yes, if you are unsuccessful on the first attempt you can retake the exam for an additional fee. You can email us to schedule the retest for the exam.
Ways to learn
Learn from anywhere with our range of instructor-led courses
Wherever you are in the world, you can now attend an IT Governance online course, and get the full benefit of a classroom session.
To make your life as easy as possible, we offer 3 ways to attend an instructor-led course:
Our instructor-led courses are hosted at professional training centres located in major cities across the UK.
Our instructor-led Live Online courses are hosted and delivered live by one of our expert trainers.
Learn from anywhere
Our instructor-led Classroom / Live Online courses give you the flexibility of attending a classroom course, either in person or by joining the classroom course online.
The benefits of learning from anywhere
Choosing an online option means you save on travel, parking, hotels and other fees. Learn and obtain a professional certification from the comfort of your home. Our courses use the latest conferencing technology that is compatible with all devices. Our trainers focus on maximising audience participation and getting the most out of our online attendees. All trainers have been hand-picked for their technical and practical expertise. You have full control over your course booking, meaning you can edit delegate details, course dates and any special requirements. Our Classroom / Live Online courses give you the full experience of a classroom course, whether you attend in person or to join the classroom online from your home or office.
Find out more about the benefits of learning from anywhere
Are there any prerequisites?
Who should attend this training course?
Those who require a basic understanding of the ITIL 4 framework. Those who want to understand how ITIL 4 can be used to enhance IT service management. IT professionals or others working within an organisation that has adopted ITIL 4. Anyone who has an interest in IT service management. Those in the following roles:
Systems/network engineer Head of IT IT manager IT support Service desk Service delivery manager
How long is this training course?
Does the training course provide support from a live instructor?
Our classroom and Live Online courses provide the opportunity for you to interact with a live instructor. Our self-paced online training courses are recorded versions of our live courses, which you can stop and start to fit your learning needs, and have no opportunity to int