ITIL® 4 Foundation Course + Exam

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About the course


The ITIL® 4 Foundation will educate you on how to manage IT services and achieve business value within an enterprise. It is a widely accepted approach in service management and will introduce learners to the core principles of ITIL best practices and concepts.

ITIL® 4 Foundation and Official Exam will give learners the opportunity to take the Foundation exam upon the completion of the course. There are no formal pre-requisites to take this exam, however, Accredited Foundation training is recommended.

ITIL® 4 Foundation and Official Exam is suitable for anyone who wants to have a career in the IT service management industry. Whether as an IT Manager, IT Consultant, IT Developer or Business Manager, this Foundation Course is the perfect fit for your career.  Once you successfully complete the examination, you will be awarded an official ITIL® 4 Foundation certificate

As Global Edulink is an Accredited Examination Organisation (AEO), you can now take this Foundation exam through this platform. The exam will test your knowledge on the key concepts, elements, and terminology in ITIL and on emerging practices such as Lean, Agile and DevOps. This exam will also test your competence in the service management framework and if you know how to apply ITIL best practices to improve tech-enabled services and products. Once you successfully complete this course you can list it on your resume, and you will be able to demonstrate your skills and knowledge in ITIL 4 service management to potential organisations.

ITIL® – “ITIL® is a (registered) Trade Mark of AXELOS Limited. All rights reserved.”

Why study at Global Edulink?

Global Edulink offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more rewarding and enriching.

1. Key Concepts of Service Management
2. ITIL Guiding Principles
3. Four Dimensions of Service Management
4. ITIL Service Value System
5. Service Value Chain
6. Key Terms of 15 ITIL Practices
7. ITIL Practices

Method of Payment

Choose the payment method that best suits you! 

  • Full package: A onetime fee of £215.00 can be paid to access this course, which includes the awarding body registration fee and assessments fee.
  • Installment basis: The total price is £215.00, from which an initial fee of £35.00 can be paid to buy the course. The remaining amount can be paid as £180.00 for the official exam respectively.
Who is this Course aimed at?
This course is aimed at any individual with an interest in service management.
Entry Requirements
Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
Method of Assessment  
The exam format is as follows: 
  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) - 65%
  • 60 minutes’ duration
  • Closed book


Successful learners will be awarded the ITIL® 4 Foundation exam certificate

Awarding Body

AXELOS is a leading awarding body in the UK that develops, manages and operates qualifications in best practice and methodologies that are formerly owned by the Office of Government Commerce (OGC). Established in 2014, it has since earned a reputation for providing high-quality support services for learning, employment, and skills for life. A qualification from this awarding body will demonstrate a high level of skill and is a guaranteed way to stand apart from the others in the industry.

Progression and Career Path

This course in ITIL® 4 Foundation + Official Exam will enhance your qualifications for a number of jobs in the IT industry. You can also take this exam certificate as an opportunity to win various job incentives put forth by your employer or to study further in the area and enhance your knowledge. Below given are few of the jobs this certificate will help you in, along with the average UK salary per annum

  •  IT Manager – £38,778 per annum
  •  Project Manager, IT – £42,157 per annum
  •  Service Delivery Manager – £40,819 per annum
  •  IT Director – £77,982 per annum
  •  Senior Project Manager, IT – £59,208 per annum


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