EC-Council Certified Incident Handler

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The EC-Council Certified Incident Handler (ECIH) program is designed to provide the fundamental skills to handle and respond to the computer security incidents in an information system. The course addresses various underlying principles and techniques for detecting and responding to current and emerging computer security threats.

Students will learn how to handle various types of incidents, risk assessment methodologies, and various laws and policies related to incident handling. After attending this course, they will be able to create incident handling and response policies as well as deal with various types of computer security incidents.

The IT incident management training program will enable students to be proficient in handling and responding to various security incidents such as network security incidents, malicious code incidents, and insider attack threats. In addition, students will learn about computer forensics and its role in handling and responding to incidents. The course also covers incident response teams, incident management training methods, and incident recovery techniques in detail.

The ECIH certification will provide professionals greater industry acceptance as the seasoned incident handler.

Target Audience

This course will significantly benefit incident handlers, risk assessment administrators, penetration testers, cyber forensic investigators, vulnerability assessment auditors, system administrators, system engineers, firewall administrators, network managers, IT managers, IT professionals and anyone who is interested in incident handling and response.


Module 01: Introduction to Incident Response and Handling
  • Cyber Incident Statistics
  • Computer Security Incident
  • Information as Business Asset
  • Data Classification
  • Common Terminologies
  • Information Warfare
  • Key Concepts of Information Security
  • Vulnerability, Threat, and Attack
  • Types of Computer Security Incidents
  • Examples of Computer Security Incidents
  • Verizon Data Breach Investigations Report - 2008
  • Incidents That Required the Execution of Disaster Recovery Plans
  • Signs of an Incident
  • Incident Categories
  • Incident Categories: Low Level
  • Incident Categories: Middle Level
  • Incident Categories: High Level
Incident Prioritization

Incident Response

Incident Handling
  • Use of Disaster Recovery Technologies
  • Impact of Virtualization on Incident Response and Handling
  • Estimating Cost of an Incident
  • Key Findings of Symantec Global Disaster Recovery Survey - 2009
  • Incident Reporting
  • Incident Reporting Organizations
  • Vulnerability Resources
Module 02: Risk Assessment
  • Risk
  • Risk Policy
  • Risk Assessment
  • NIST;s Risk Assessment Methodology
Step 1: System Characterization

Step 2: Threats Identification

Step 3: Identify Vulnerabilities

Step 4: Control Analysis

Step 5: Likelihood Determination

Step 6: Impact Analysis

Step 7: Risk Determination

Step 8: Control Recommendations

Step 9: Results Documentation
  • Steps to Assess Risks at Work Place
Step 1: Identify Hazard

Step 2: Determine Who Will be Harmed and How

Step 3: Analyze Risks and Check for Precautions

Step 4: Implement Results of Risk Assessment

Step 5: Review Risk Assessment
  • Risk Analysis
Need for Risk Analysis

Risk Analysis: Approach
  • Risk Mitigation
Risk Mitigation Strategies
  • Cost/Benefit Analysis
  • NIST Approach for Control Implementation
  • Residual Risk
  • Risk Management Tools


Callio Secura 17799

EAR / Pilar

Module 03: Incident Response and Handling Steps
  • How to Identify an Incident
  • Handling Incidents
  • Need for Incident Response
  • Goals of Incident Response
  • Incident Response Plan
Purpose of Incident Response Plan

Requirements of Incident Response Plan

  • Incident Response and Handling Steps
Step 1: Identification

Step 2: Incident Recording

Step 3: Initial Response

Step 4: Communicating the Incident

Step 5: Containment

Step 6: Formulating a Response Strategy

Step 7: Incident Classification

Step 8: Incident Investigation

Step 9: Data Collection

Step 10: Forensic Analysis

Step 11: Evidence Protection

Step 12: Notify External Agencies

Step 13: Eradication

Step 14: Systems Recovery

Step 15: Incident Documentation

Step 16: Incident Damage and Cost Assessment

Step 17: Review and Update the Response Policies
  • Training and Awareness
  • Security Awareness and Training Checklist
  • Incident Management
Purpose of Incident Management

Incident Management Process

Incident Management Team
  • Incident Response Team
Incident Response Team Members

Incident Response Team Members Roles and Responsibilities

Developing Skills in Incident Response Personnel

Incident Response Team Structure

Incident Response Team Dependencies

Incident Response Team Services
  • Defining the Relationship between Incident Response, Incident Handling, and Incident Management
Incident Response Best Practices

Incident Response Policy

Incident Response Plan Checklist

Incident Handling System: RTIR

RPIER 1st Responder Framework

Module 04: CSIRT
  • What is CSIRT?
  • What is the Need of an Incident Response Team (IRT)
  • CSIRT Goals and Strategy
  • CSIRT Vision
  • Common Names of CSIRT
  • CSIRT Mission Statement
  • CSIRT Constituency
  • CSIRT Place in the Organization
  • CSIRT Relationship with Peers
  • Types of CSIRT Environments
  • Best Practices for creating a CSIRT
Step 1: Obtain Management Support and Buy-in

Step 2: Determine the CSIRT Development Strategic Plan

Step 3: Gather Relevant Information

Step 4: Design your CSIRT Vision

Step 5: Communicate the CSIRT Vision

Step 6: Begin CSIRT Implementation

Step 7: Announce the CSIRT

Step 8: Evaluate CSIRT Effectiveness
  • Role of CSIRTs
  • Roles in an Incident Response Team
  • CSIRT Services
Reactive Services

Proactive Services

Security Quality Management Services
  • CSIRT Policies and Procedures



Implementation, Maintenance, and Enforcement
  • How CSIRT Handles a Case
  • CSIRT Incident Report Form
  • Incident Tracking and Reporting Systems
Application for Incident Response Teams (AIRT)

BMC Remedy Action Request System

PGP Desktop Email

The GNU Privacy Guard (GnuPG)

  • CERT
  • CERT(R) Coordination Center: Incident Reporting Form


OCTAVE Allegro
  • World CERTs
Australia CERT (AUSCERT)


Indonesian CSIRT (ID-CERT)


Malaysian CERT (MyCERT)

Pakistan CERT (PakCERT)

Singapore CERT (SingCERT)




Government Forum of Incident Response and Security Teams (GFIRST)

Canadian CERT

Forum of Incident Response and Security Teams


NIC BR Security Office Brazilian CERT







Swiss Academic and Research Network CERT
  • IRTs Around the World
Module 05: Handling Network Security Incidents
  • Denial-of-Service Incidents
  • Distributed Denial-of-Service Attack
  • Detecting DoS Attack
  • Incident Handling Preparation for DoS
DoS Response Strategies

Preventing a DoS Incident

Following the Containment Strategy to Stop DoS
  • Unauthorized Access Incident
Detecting Unauthorized Access Incident

Incident Handling Preparation

Incident Prevention

Following the Containment Strategy to Stop Unauthorized Access

Eradication and Recovery

  • Inappropriate Usage Incidents
Detecting the Inappropriate Usage Incidents

Incident Handling Preparation

Incident Prevention

  • Multiple Component Incidents
Preparation for Multiple Component Incidents

Following the Containment Strategy to Stop Multiple Component Incidents

  • Network Traffic Monitoring Tools



SolarWinds: Orion NetFlow Traffic Analyzer

Nagios: op5 Monitor

CyberCop Scanner
  • Network Auditing Tools

Security Administrator's Integrated Network Tool (SAINT)

Security Auditor's Research Assistant (SARA)




Argus - Audit Record Generation and Utilization System

  • Network Protection Tools

Proventia Network Intrusion Prevention System (IPS)



Module 06: Handling Malicious Code Incidents
  • Count of Malware Samples
  • Virus
  • Worms
  • Trojans and Spywares
  • Incident Handling Preparation
  • Incident Prevention
  • Detection of Malicious Code
  • Containment Strategy
  • Evidence Gathering and Handling
  • Eradication and Recovery
  • Recommendations
  • Antivirus Systems
Symantec: Norton AntiVirus 2009

Kaspersky Anti-Virus 2010

AVG Anti-Virus

McAfee VirusScan Plus

BitDefender Antivirus 2009

F-Secure Anti-Virus 2009

Trend Micro AntiVirus plus AntiSpyware 2009


Tripwire Enterprise


Module 07: Handling Insider Threats
  • Insider Threats
  • Anatomy of an Insider Attack
  • Insider Risk Matrix
  • Insider Threats Detection
  • Insider Threats Response
  • Insider;s Incident Response Plan
  • Guidelines for Detecting and Preventing Insider Threats
Human Resources

Network Security

Access Controls

Security Awareness Program

Administrators and Privileged Users

  • Audit Trails and Log Monitoring
  • Employee Monitoring Tools
Activity Monitor

Net Spy Pro

Spector Pro


Handy Keylogger

Anti Keylogger

Actual Spy


007 Spy Software


SoftActivity Keylogger

Elite Keylogger

Spy Sweeper

Module 08: Forensic Analysis and Incident Response
  • Computer Forensics
  • Objectives of Forensics Analysis
  • Role of


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