ITIL 4 Foundation

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ITIL® 4 Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.


ITIL® 4 Foundation equips candidates with:

A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services.

The guiding principles of ITIL® 4.

The four dimensions of Service Management.

Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value.

How ITIL practices described in ITIL® 4 will maintain the value and importance provided by the current ITIL® processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

ITIL® 4 Foundation is suitable for individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. The certification also applies to IT professionals who work within an organization that has adopted ITIL® and so need to be aware of and contribute to the overall service improvement programme.

ITIL® 4 continues to support the ITSM community while expanding to a wider range of professionals working in the digital world, guiding how IT interfaces with, and leads the wider business strategy.


Ben "Franky'" Franklin completed 24 years within the British Army across a multitude of technical and service management roles and has a wealth of experience across ITSM. He has worked across the various tiers of operational service support, delivering front line end user support on a helpdesk too managing service desk teams for global deployments. Ben has a passion for all aspects of service management, creating the most efficient workplace possible. Enabling value across all our products and services that are delivered to our internal and external customers. His energetic teaching style creates an engaging environment for delegates to learn within.


Pre course reading

2 Days

ITIL 4 Foundation

Pre course material will be provided and it is suggested that a minimum of 1 hour is allocated for this. It is expected that revision and sample papers are completed in the evening


Start date Location / delivery
No fixed date Virtual Book now

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